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XClose Agency Debit Memo Tips

Reminder: Debit memos may be issued whenever an agent fails to follow the rules of the fare or makes an error in booking or ticketing.

1.0 ADM issuance / distribution:

1.1 ADMs may be issued for any type of violation such as, but not limited to, fare rule, ticketing, tax, commission, sales reporting or refund violations

1.2 ADMs are not commissionable, i.e., an Agent may not withhold commission from ADM proceeds remitted to American Airlines

1.3 American Airlines may charge administration fees of EUR40.00//CHF60.00//GBP35.00//USD50.00 per ticket per respective country

1.4 Fare rule violation ADM amounts may equal up to the difference between the fare ticketed and the most unrestrictive published fare for the transportation provided

1.5 American Airlines uses BSPLink for ADM and ACM distribution where available

2.0 ADM disputes:

2.1 American Airlines accepts notice of and processes disputes within the timeframes outlined in IATA Resolution 850m

2.2 ADMs that are disputed must be processed using the BSPLink ADM dispute functionality

2.3 In case the ADM latency period established by the local BSP is shorter than the dispute timeframe (see Para. 2.1), the remaining disputes must be submitted by email. The respective email address is specified on the ADM.

2.4 Notwithstanding the timeframes referenced in Para 2.1 above, American Airlines retains the right to require settlement or other resolution of disputes outside the BSPlink process for items aged over the 60 day time limit.

2.5 The Agent's grounds for disputing any ADM must be specific in detail. All relevant supporting information is to be provided to American Airlines. Agents should not dispute an ADM where the reason for issuance is valid and evidence to the contrary is not available.

2.6 If the requirements listed in 2.5 above are not submitted in a clear, complete and concise manner, AA will not consider the memo to be "in dispute" and will reject the claim.

2.7 AA reserves the right to inhibit booking/ticketing capabilities for any agent as a direct result of non-payment of debit memos.

For any Agency Debit memo queries please contact us at BSP.LON@aa.com

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Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

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Agenturtarife AD75/AD50

Überblick

Anträge müssen auf offiziellen IATA Formularen mit Resolution 880 an folgende Adresse gesendet werden:

American Airlines
AD75 - Abteilung
Lyoner Str. 9
60528 Frankfurt

In Ausnahmefällen werden auch Anfragen per Fax akzeptiert: +49 (0)69-15044 333

IATA Resolution 880-Formulare sind bei der Frankfurter Vertriebsabteilung nicht erhältlich.

Die Antragstellung muss mindestens 14 Tage vor gewünschtem Abflugsdatum erfolgen. Offizielle Dienstreisen sowie Anträge von gehobenem Management Personal werden auch innerhalb dieser Frist akzeptiert. Reservierungen können maximal 6 Wochen vor Abflug erfolgen.

AD50 sind ausschließlich für Ehepartner erhältlich.

Es sind maximal 6 AD75/AD50-Tickets pro IATA Agentur und Jahr gestattet.

Buchung/Ticketing

Reservierungen müssen von der IATA Agentur selbst vorgenommen werden. Buchungen können maximal 6 Wochen im Voraus erstellt werden.

• Alle AD75/AD50-Tickets müssen direkt von dem jeweiligen IATA Reisebüro ausgestellt werden. American Airlines stellt keine AD75/AD50-Tickets aus.
• American Airlines erstellt die Genehmigung für ein AD75/AD50 in in Form einer Travel Certificate Number, die ins Endorsement Feld der Tickets eingetragen werden muss.
• Zahlung der Tickets erfolgt Cash oder per Kreditkarte.
• Tickets werden via BSP abgerechnet.
• TOD/PTA, Wartelisten, Standby-Travel und Open Tickets sind nicht erlaubt.
• Es müssen alle anzuwendenden Tarifregeln beachtet werden.
• Agenturen ohne eigenes CRS wenden sich bitte an Ihren Consolidator.

Tarife

AD75/AD50 können auf folgende Tarife angewendet werden:

• Von FRA in die USA:
  B1ER- für Economy Class
  J/JR - für Business Class
  F/FR - für First Class
• Von FRA in die Karibik:
  BEE- für Economy Class
  J/JR - für Business Class
  F/FR - für First Class
• Von FRA nach Kanada:
  B1ER - für Economy Class
  J/JR - für Business Class
  F/FR - für First Class
• Von FRA nach Mexiko, Südamerika und Zentralamerika:
  B1ER- für Economy Class
  J/JR - für Business Class
  F/FR - für First Class

Auf inneramerikanischen Strecken kann eine AD75 Ermäßigung nur gewährt werden, wenn American Airlines auch der Transatlantikcarrier ist. Andernfalls wird eine AD50 Ermäßigung angewandt.

• Für Inlandsflüge: full fare Y, J, F
• Für Flüge, die in den USA beginnen: full fare Y/YR, J/JR, F/FR

Weitere Bestimmungen

Genehmigung:	Alle AD75 Buchungen werden von American Airlines überprüft und unterliegen einer Genehmigung.
Ausweispflicht:	Alle Reisebüro-Agenten müssen bei Antritt Ihres Fluges mit einem AD75 Ticket ihren DRV (Deutscher Reiseverband)-Ausweis vorzeigen. Ohne diesen Ausweis kann der Flug nicht angetreten werden
Meilen:	AAdvantage®-Meilen werden nicht angerechnet.
Sitzplätze:	Bitte haben Sie Verständnis dafür, dass wir keine Sitzplatzreservierungen für AD75/AD50 vornehmen können. AD75/AD50 sind bestätigte Plätze, es ist jedoch möglich, dass Sie im Falle einer Überbuchung keinen Sitzplatz erhalten. AD75/AD50-Reisende haben in diesem Fall keinen Anspruch auf Entschädigung.
Änderungen:	Bei Änderungen einer bereits genehmigten AD75 Buchung , muss eine neue Genehmigung eingeholt werden

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Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

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Refund requests for passengers who booked/purchased a ticket directly with American Airlines

This information is only valid in case the passenger purchased their ticket with American Airlines directly, for refund requests on tickets issued by a travel agency, the travel agency will be responsible for processing the refund.

• Refund request on electronic tickets paid by credit card:
  The refund request needs to be submitted through: www.refunds.aa.com*.

• Refund request on paper tickets (both credit card and cash), electronic ticket paid in cash, cheque or transportation voucher:
  The details of the booking, the original ticket, the address and the full bank details (not for credit card refunds) need to be submitted to the contact details shown above. Subject to tariff rules associated with the ticket a refund may be processed to the original credit card/the bank account or a transportation voucher may be issued which can be redeemed within one year on a new ticket on American Airlines.
  Please remind the passenger that they should keep a copy of any documentation or tickets sent to American Airlines.

• Refund on lost tickets:
  A lost ticket application needs to be completed online by the passenge through: www.refunds.aa.com*. A travel agency may issue a replacement ticket and submit the lost ticket application online. However, they may only do so in accordance with fare rules applicable on the day of issuing the replacement ticket.
  Please note that tickets that have been lost or stolen can be reissued at the original fare only at an American Airlines ticketing location.
  
  Tickets may be reissued by a travel agency if lost in the post using the ticket replacement authority (TRA, only applicable to UK travel agents.) A service charge of 100.00 USD or equivalent in ticketing currency is applicable for processing lost ticket applications.

• Queries:
  The status of a credit card refund can be checked on www.refunds.aa.com*. For any further questions the passenger should contact the Refunds Department directly.

• Tickets sold in the United States:
  Refunds can be claimed through: www.refunds.aa.com* if the payment goes to credit card or to an address in the United States. Alternatively refunds can be sumbitted to American Airlines refund services in Tulsa:
  
  
  American Airlines Passenger Refunds
  P.O. Box 200025
  El Paso, Texas 88520-0025
  Phone: 918-254-3777

• Payments:
  Please note that refunds are processed to their original form of payment only. For tickets paid by cash or cheque the passenger will need to supply full bank details.

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Refund requests for travel agencies with access to BSP

Travel agencies should process their refunds either through their GDS or by using the "BSPLink refund notice".
To access the BSP link please go to: https://www.bsplink.iata.org*.
For instructions on how to use BSPLink please contact the local IATA/BSP office.

Important Notice:
The" BSPLink refund application should be used online to submit any refund requests to American Airlines. Supporting documentation including original paper tickets and a copy of the completed "BSPLink refund application" has to be submitted to the contact details shown above. Refund fees may apply if the "BSPLink refund application" is not used.

• Refunds on lost tickets:
  Please ask the passenger to submit the lost ticket refund request through: www.refunds.aa.com*.

• The following refund requests need to be submitted to American Airlines:
• Refunds on aged tickets (please note that a refund fee of 100.00 USD or equivalent in ticketing currency will apply and that that tickets older than 3 years from issuing date will not be refunded.)
• Refund exceptions (i.e. cancellations due to force majeure - Hurricanes.)
  
  
• Credit requests (ACMs) on ticketing errors:
  The "BSPLink credit (ACM) request" function must be used online to request a credit on fare, commission, tax or refund, adjustments etc. Complete supporting documentation needs to be attached to the request or submitted to the contact details shown below including a copy of the completed "BSPLink credit request" form. Requests submitted outside BSPLink will only be accepted in countries where this function is not activated.
  Credit requests are only accepted within 9 months of date of ticket.

• Prepaids (PTAs):
  A PTA refund is restricted as being refundable to the purchaser only. Service charges are non-refundable. If the cancellation of the PTA is requested by the purchaser, the travel agency must request authorisation from refund services.

• Refund fees (in addition to fees documented in the fare rules or on separate agreements):
• 35.00 GBP, 40.00 EUR, 50.00 USD or 60.00 CHF by ADM per ticket:
1. Refunds on fully unused travel agency tickets submitted to American Airlines for processing or validation.
2. Refund requests submitted to American Airlines without using the "BSPLink refund application" online (Countries where the "BSPLink refund module" is not active are exempt from this fee).
3. Credit requests (ACMs requests.)
• 100.00 USD equivalent in ticketing currency:
1. Lost ticket applications.
2. Aged ticket refunds.

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Refund Due To Schedule Change Or Flight Delay
In case of a schedule change or flight delay travel agents should refer to the following when applying for a refund.

• Schedule change or flight delay of 60 minutes or less
• Not eligible for refund
• Schedule change or flight delay of 61-120 minutes
• Eligible for refund to voucher only. Must be processed by AA Refunds only
• Schedule change or flight delay of more than 120 minutes
• Eligible for refund to original form of payment. Process in GDS,  if reissued or partially used through Refund Application

Refund Due To Flight Cancellation

• In case of a flight cancellation passengers may be offered a refund in the original form of payment. Process in GDS,  if reissued by AA or partially used through Refund Application

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Non-refundable Tickets: Death or Illness

International Non-refundable Tickets: Death or Illness
Non-refundable tickets cannot be refunded. However, American Airlines may review for an exception under the following circumstances:

• Death of the passenger, traveling companion, immediate family member
• In the case of the death of the passenger, a traveling companion or one of their immediate family member, the change fee may be waived or the ticket refunded, unless otherwise amended by the provisions in the individual rules, provided a copy of the death certificate is available. Process through GDS and keep documentation on file, if reissued or partially used through Refund Application with documentation in attachment)

• Illness of the passenger, traveling companion, immediate family member
• Tickets issued prior to December 8th, 2010 - if the customer, traveling companion is not traveling due to their illness of an immediate family member, a refund to the original FOP can be processed though your GDS with medical documentation if authorized by fare rules. If reissued or partially used through Refund Application with documentation in attachment.
• Tickets issued on or after December 8th, 2010 - if the customer or traveling companion is not traveling due to illness the ticketed flights for travel must be cancelled prior to departure to have the value of the ticket for future travel. All penalties, rules/restrictions apply for new travel. American Airlines will no longer accept a doctor's note to waive charges.

Domestic Non-refundable Tickets: Death or Illness
Non-refundable tickets cannot be refunded. However, American Airlines may review for an exception under the following circumstances:

• Death of the passenger, immediate family member, or traveling companion
• In the case of the death of the traveling companion, immediate family member of a passenger/ traveling companion the change fee may be waived or the ticket refunded provided a copy of the death certificate is presented to American Airlines though a Refund Application. The refund will be in the form of a non-refundable transportation voucher that may be used for future travel on American Airlines only.
• In the case of the passengers death the refund will through the original form of payment. Process through GDS and keep a copy of the death certificate on file.

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Refund Rules - Taxes

Non-refundable domestic tickets: no refund of fare and no refund of US taxes**

**UNITED STATES TAXES which are non-refundable:

Tax code	Tax name
US1	US DOMESTIC TRANSPORTATION TAX
ZP	SEGMENT TAX
US2	US INTERNATIONAL TRANSPORTATION TAX
YC	US CUSTOMS USER FEE
XY	US FEDERAL INSPECTION FEE
XA	US APHIS USER FEE
AY	US SECURITY FEE
XF	US FACILITY CHARGES FOR SPECIFIC AIRPORT CITIES

Non-refundable international tickets:

(i. e. tickets with transatlantic and US domestic segments together)

• All US taxes are non-refundable
• Most international taxes are refundable, please check in your GDS or with us if in doubt.
• DE tax is refundable
• RA tax is refundable

Links marked with * will redirect you to the AA.com U.S. website or other external website

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Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

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Gruppen-/MICE-Abteilung:

American Airlines
Lyoner Str. 9
60528 Frankfurt / Main

Tel.: +49 (0)69 150 44 0 (Option 3)
Fax: +49 (0)69 150 44 333
fra.groups@aa.com
09:30 - 17:00 Montag - Donnerstag
13:00 - 17:00 Freitag

Hinweise:

• Als Gruppen gelten 10 oder mehr Personen.
• Gruppenreisen können nicht an Privatpassagiere quotiert werden.
• Bitte fragen Sie die Plätze direkt bei uns an.
• Bitte erlauben Sie uns zwei Werktage zur Bearbeitung Ihrer Gruppenanfrage.

Unsere Bedingungen für Ihre Ad-hoc Gruppenanfragen finden Sie hier.

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Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

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Contact Us

Deutschland

Reservierung / AAdvantage® :

Tel.: 0180 511 3709 (0,14 EUR / Minute aus dem Festnetz, Mobilfunkpreis max. 0,42 EUR / Minute) 08:00 - 17:30 Montag - Freitag (deutschsprachig) 08:00 - 20:00 Montag - Freitag (englischsprachig) 09:30 - 18:00 Samstag - Sonntag (nur englischsprachig)

Customer Relations / Kundendienst:

IntlAgency.CustomerRelations@aa.com

Gepäckabteilung / Lost & Found:

Flughafen Frankfurt Terminal 2, Halle E Tel: +49 (0)69 690 328 21 06:30 - 13:30 täglich E-Mail an die Gepäckabteilung

Refunds-Abteilung:

Refunds

Vertriebsdirektion Deutschland / Österreich:

American Airlines Lyoner Str. 9 60528 Frankfurt / Main Tel.: +49 (0)69 150 44 0 Fax: +49 (0)69 150 44 333 fra.sales.support@aa.com

Gruppen-/MICE-Abteilung:

American Airlines Lyoner Str. 9 60528 Frankfurt / Main Tel.: +49 (0)69 150 44 0 (Option 3) Fax: +49 (0)69 150 44 333 fra.groups@aa.com 09:30 - 17:00 Montag - Donnerstag 13:00 - 17:00 Freitag Hinweise: Als Gruppen gelten 10 oder mehr Personen. Gruppenreisen können nicht an Privatpassagiere quotiert werden. Bitte fragen Sie die Plätze direkt bei uns an. Bitte erlauben Sie uns zwei Werktage zur Bearbeitung Ihrer Gruppenanfrage. Unsere Bedingungen für Ihre Ad-hoc Gruppenanfragen finden Sie hier.

Österreich Reservierung / AAdvantage®:

Tel.: +43 (0)1 7956-7156 08:00 - 17:30 Montag -Freitag (deutschsprachig) 08:00 - 20:00 Montag -Freitag (englischsprachig) 09:30 - 18:00 Samstag - Sonntag (nur englischsprachig) Für Reisebüros in Österreich gelten ansonsten die Kontaktinformationen für Deutschland.

Während eines Aufenthalts in den USA oder in Kanada

Reservierung:

1-800-433-7300 (nur englischsprachig)

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Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.