American Airlines - home page oneworld

Germany

XClose

Booking Debit Memo Policy

AA CRS Booking fee monitoring policy

Overview

AA recognises CRSs as a valuable distribution channel, and as such, we participate in all major systems. As part of our participation, we pay incremental fees for travel agent bookings. Billable activity includes sell, cancel, waitlist, desire, change, schedule change, etc....
While the following initiatives and policy changes are in support of our ongoing effort to monitor and control our CRS costs, they will also improve your work environment by eliminating non-productive activity, allowing your agents to work better and work smarter.

Initiatives

• Waitlist reduction:
• We have reduced waitlist ceilings and eliminated waitlist in most discount classes of service. This modification provides a waitlist product that allows you to waitlist inventory that has the most potential of clearing.
• Schedule change notification:
• Notification for minor time changes has been reduced, eliminating unnecessary queue and telephone activity.
• Claim PNR:
• AA currently participates in claim products for Apollo, Sabre, System One and Amadeus. We expect to implement with Worldspan by the end of next month. These products allow you to claim bookings made by AA reservations personnel, eliminating the need to create additional active or passive bookings. This will be a real time saver for your agents.

Policy Changes

• Duplicate bookings:
• We will monitor monthly booking activity at the travel agent level in order to identify duplicate bookings. Duplicate bookings are segments booked by your agency for the same passenger travelling on the same day to the same destination. You should never book duplicate space, as this is a waste of your time and a loss to us.
• Ficticious bookings:
• We will monitor monthly booking activity at the travel agent level in order to identify fictitious bookings. Fictitious bookings are those with name field items that read test/traveller/tourist or a surname with fictitious initials, i.e. a/b/c/d/e. You should eliminate the practice of holding space under speculative passenger names.
• CRS conversions:
• Agencies will be responsible for payment of booking fees associated with conversion to a new CRS.
• Passive PNR abuse:
• With the implementation of claim PNR, we see little reason, if any, for passive bookings. In addition, we are working with the CRS to eliminate the use of billable passive codes (YK/BK/GK/MK).
• Schedule change:
• We are billed for both the original /WK/ and replacement /SC/ segment, and only receive credit if the WK/WL segment is cancelled. When working your schedule change queue you should always cancel these WK/WL segments and your PNR will be easier to read and to ticket.

In addition to these programmatic and policy changes, you can assist us in controlling booking fee costs by remembering that every time you action an air segment, there is a charge. Other suggestions that will keep booking fee costs down and save you time are:

• Eliminate excessive cancel and rebook activity by ticketing within the time limit specified in the fare rule.
• When using low fare products, complete the booking and low fare entry in one transaction.
• For locations with multiple CRSs: book and ticket using the same system.
• PNR clean up, cancel unnecessary segments with status code of HX/UC/UN/WL/WK/DS/DL: this will also help reading, pricing and ticketing the PNR.
• Don't book air segments for administrative reasons: use auxiliary segments whenever possible.
• Limit the use of open segments. Your passenger will be better served being confirmed.
• Get out of the passive business and use claim PNR.
• Eliminate the practice of holding speculative space under fictitious names.

Working within our initiatives, policy changes, and suggestions will improve your overall productivity and support our cost control efforts.

---

Booking do's and don'ts. Helpful hints

How many agencies will receive debit memos?
Only the most excessive duplicate and churn volume agency will be targeted each month.

How does schedule change transactions affect churn?
Churn volume does not include transactions generated by AA.
WK/SC/TK/UN status codes are excluded from the audit.

How does this apply when AA does a dupe booking in an itinerary. Does the agency get penalized when we advise them to DS/HL a segment or if we DS/HL a segment for them?
No. An agency is not penalized for a DS or HL segment. In the audit process.... All HL/DS and SC segments are excluded from the duplicate booking report.

Is an agency charged for a booking when it is made or when the PNR is ended?
A status code becomes billable when an agent ends transaction.

Should an agency use passive booking in a PNR when their intent is to only issue boarding passes? For example, if agency books a record through a cruise line...they will passively sell the segment in their systems to issue boarding passes. The accounts are receiving a message from AA stating they should not do this and may incur dupe booking debit memos.
This is considered to be duplicate booking activity. some CRS's have a non-billable status code which can be used for invoicing/itinerary purposes. We are asking subscribers to use these codes if they have that option. If an agency does not have this as an option we suggest they contact their CRS and ask such a product.

If an agency changes the class of service i.e. doing an AAdvantage upgrade from Y to A, is that considered churning?
Class of service will be included in the audit. However upgrade activity will be excluded.

If there is an unrestricted fare being used /Y/ and the passenger changes dates/flights several times in the same PNR...is that a concern ?
Yes...this is still a concern as it continues to drive booking fee costs.

Should a travel agent create a whole new PNR if they need to rebook a flight due to not issuing the ticket within the 24hrs period?
No. Once again there are costs associated with creating a new PNR.

Will passive bookings be included in the debit memo program?
Passive segments will be part of the audit. Thus, if an agency has an active and a passive booking for the same passenger this booking activity is considered to be duplicate behavior. Also if an agent is using passive segments for itinerary/invoice purposes, they may be subject to a duplicate booking debit memo.

return to top

---

Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

XClose

Booking Fee Monitoring Policy

American Airlines released its CRS booking fee monitoring policy. The policy defined and discouraged abusive and fraudulent booking practices and advised continued abusive activity would be subject to debit memo issuance. Additionally American Airlines notified all travel agencies that it intended to issue debit memos for excessive duplicate booking activity.
American's definition of a duplicate booking is the use of the same passenger name for an additional flight for the same market/date/IATA number -- regardless of flight number, class of service, or status code. As duplicate bookings continue to drive unnecessary CRS costs, in May we will issue debit memos to recover the associated booking fee expense. These debit memos are based on booking activity and include a EUR40 administrative fee per debit memo. Booking cost will be based on the CRS used to create the duplicate segments. Although costs vary by CRS, the range is 1 USD to 4 USD per passenger, per segment.

Debit memo program expansion to include churn
Booking fee debit memos will also include - churn - volume. American defines churn as any cancel/rebook activity intended to circumvent ticketing time limits or hoard inventory. Like duplicate bookings, inventory hoarding limits your opportunity to sell seats that should be available to the traveling public. We hope the need for debit memo issuance will be minimal, and appreciate your continued assistance in achieving greater mutual business efficiency.

return to top

---

Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

XClose

Bezahlung von Umbuchungsgebühren / Collection of Change Fees

American Airlines bietet drei verschiedene Möglichkeiten an, die Gebühr für eine Umschreibung zu bezahlen:

VMPD (Virtual Multi-Purpose Document)

• Der "Reason for issuance" - Code bei der VMPD ist "Q".
• Im neuen Ticket muss ein Querverweis in der "Issued in connection with" - Box erfolgen.
• Für jede Ticketumschreibung muss eine separate VMPD ausgestellt werden.
• Die Umbuchungsgebühr wird in der "Fare-Box" eingetragen, nicht in der "Taxes/Fees/Charges" - Box.
• Der "Reason for issuance" - Code wird wie folgt angegeben:
• Q - "Rebooking Fee International / Domestic".

MCO (Miscellaneous Charge Order)

• Der "Reason for issuance" - Code bei der MCO ist "Q".
• Im neuen Ticket muss ein Querverweis in der "Issued in connection with" - Box erfolgen.
• Für jede Ticketumschreibung muss eine separate MCO ausgestellt werden.
• Die Umbuchungsgebühr wird in der "Fare-Box" eingetragen, nicht in der "Taxes/Fees/Charges" - Box.
• Der "Reason for issuance" - Code wird wie folgt angegeben:
• Q - "Rebooking Fee International / Domestic".

Bei technischen Fragen zur Austellung einer MCO wenden Sie sich bitte an Ihr GDS Helpdesk.

CP Tax Code auf neuem Ticket

American Airlines genehmigt die Berechnung der Umbuchungsgebühren im Rahmen einer Ticketumschreibung.

• Die Umbuchungsgebühren können unter Verwendung des CP Tax Codes bezahlt werden.
• Die Umbuchungsgebühr darf mit keinem anderen "Tax Code" ausgewiesen werden und auch nicht als Q-surcharge oder Teil des Flugpreises berechnet werden.

return to top

---

Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

XClose

Kuba-Embargo

Aufgrund des von der USA verhängten Embargos gegen Kuba werden keine von American Airlines durchgeführten Flüge von nach oder via Kuba angeboten.

Desweiteren ist es nicht gestattet, American Airlines Flüge gemeinsam mit Flugsegmenten anderer Airlines von, nach oder via Kuba einzubuchen. Ebenso dürfen von American Airlines durchgeführte Flüge nicht auf einem Ticket mit Flugsegmenten von, nach oder via Kuba erscheinen.

Bei Nichteinhaltung dieser Regel werden alle American Airlines Flugsegmente automatisch storniert. Bereits ausgestellte Flugtickets verlieren ihre Gültigkeit. Eine Rückerstattung (von non-refundable Tickets) ist nicht möglich.

Flugsegmente, die eine Destination in Kuba beinhalten, dürfen somit nur in separaten Buchungen und Tickets erscheinen.

City Codes für das Kuba-Embargo: BCA, BYM, CMW, CCC, CYO, AVI, CFG, GAO, NBW, HAV, HOG, VTU, MZO, GER, SCU, TND, VRA

return to top

---

Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

XClose

Exemption of domestic US tax by crossreferencing with an international ticket

• Two domestic US taxes: US1 tax and ZP tax can be exempted on a domestic US ticket if the passenger has a separate international ticket.
• It is necessary to cross reference the domestic and international tickets in order to exempt the tax. To do this please put the international ticket number in the endorsement box of the domestic ticket when issuing the domestic ticket.
• If you issue a US domestic ticket and exempt the taxes without cross referencing the international ticket an ADM will be raised for the amount of the taxes.
• The US government mandates that the international ticket number must be on the face of the domestic ticket when issued in order to exempt the tax. Hence we are unable to reverse tax ADMs if the ticket number is supplied afterwards.
• It the passenger had international travel to/from the US by ship, or on a US military transport aircraft rather than an international scheduled flight, it is also possible to exempt these taxes. In these cases please give details of the international travel (origin/destination and name of the ship or details of the military flight) in the endorsement field of the domestic ticket.

return to top

---

Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

XClose

Flight Firming system SAGE

American Airlines implemented a new firming system called SAGE. This firming system scans all advanced bookings and enforces ticketing restrictions. Unticketed reservations will be given a time limit and will be queued to you for action.
Therefore it is pertinent that you check your queues on a regular basis, otherwise your unticketed bookings may be cancelled.
There are two key elements of SAGE:

• Ticketing time limit control
  Note: Applicable fare rule ticketing time limits must be followed.

  For those PNRs that have not yet been ticketed, an SSR message will be sent giving you the time limit that sage has assigned to your booking. Every effort has been made to ensure the time limit is correct, based on the inventory booked. You must auto-ticket the reservation so that ticket numbers will be transmitted to Sabre for proper recognition by SAGE. If you are issuing a handwritten or manual ticket, the ticket number must be inserted in the PNR via OSI or SSR in the following format: TKNM00123456789123 SMITH/A
  
  There must be 14 digits, including the 3 digit carrier code at the beginning and the check digit at the end of the entry. Consult your CRS helpdesk or DRS pages if you need assistance with ticketing formats.
  
  Each passenger ticket must be sent using a separate TKNM entry. Failure to follow this manual ticket format will result in the cancellation of your booking. In most cases sage provides a warning prior to cancellation. This means another message and queue placement.

• Duplicate booking control
  Duplicate bookings are not permitted and will be cancelled on sight. Duplicate bookings include duplicate segments within the same PNR as well as duplicate PNRs. If the system finds a duplicate segment in a booking, the most recently added segment would be considered the valid segment and the others will be cancelled. You will be notified via your queue of any cancelled duplicate bookings.
  
  This improved firming system will help to ensure that American Airlines inventory is available for customers truly intending to travel.
  
  How to avoid cancelled segments or PNRs
  To avoid cancellation of duplicate or unticketed space there are four rules to follow

• Follow the ticketing time limit rules
• Include the requested ticket number in the PNR
• Cancel any duplicate segments or bookings
• Check your queues daily
  

• Enhancement to Sage
  An enhancement to SAGE has been programmed to identify agency PNRs that have been changed where an additional collection or change fee is due. If the ticket is not reissued within 24 hours of the change, a reminder message will be sent to the booking source, asking for the new ticket number. Here is a sample message that will appear in the OSI field:
  5H-A CHANGE HAS BEEN MADE TO THE ITINERARY.
  5H-NEW TICKET NUMBERS REQUIRED AT TIME OF REBOOKING.
  5H-CHANGE FEE AND ADD COLLECT MAY APPLY.
  5H-YOUR CRS WILL SEND AA TKT NUMBERS AT TIME OF TICKETING UNLESS YOU
  5H-USE A HANDWRITTEN TICKET.
  5H-FOR HANDWRITTEN TICKETS, USE THE TKNM FORMAT FOUND IN YOUR GDS
  5H-REFERENCE SYSTEM TO SEND TKT NUMBERS TO AA, INCLUDING THE
  5H-VALIDATING CARRIER AND CHECK DIGIT.
  5H-EACH PASSENGER TICKET MUST BE SENT USING A SEPARATE TKNM ENTRY.

• How to manually enter Ticket numbers
  • If you receive this message in a PNR, please reply by either placing ticket numbers in an OSI or SSR message or by cancelling the space. PLEASE INSERT TKT NUMBERS BY (DATE).
  • Please enter only 1 ticket number per OSI line in the PNR
  • The only correct format for manually entered ticket numbers is an OSI or SSR message with the IATA standard format as follows:
  • TKNM 00145678911234 LAST NAME/FIRST NAME
  • TKNM is the only valid manual ticket keyword.
  • The ticket number is 14 digits which includes the check digit.
  • No dashes (-) or slashes (/) are permitted.
  • Ticket numbers not in this specific format will not be recognized and your space will be cancelled.
  • Doing so will improve your work environment through the elimination of non productive ticket number requests this system will generate and send back to your office.
  • As your CRS develops the technology to place the ticket numbers in the PNR, when the tickets are driven, the need for you to do this will be eliminated. AA reserves the right to cancel space in discounted fare classes for which no ticket numbers are received following such a request.

Other possible SSR messages and what they mean:

SSR Error Message	What this means:
6-SAGE AUTO-PROCESS 2359/21FEB11 - SET 2011 FEB 07 20 3 PLZ SSR TKNE/A BY 2359/21FEB11 CST AA FARE RULES STILL APPLY TICKET NUMBERS REQUIRED BY 2359/21FEB11 CST YOUR CRS WILL SEND AA TKT NBRS AT TIME OF TICKETING UNLESS YOU USE A HANDWRITTEN TICKET FOR HANDWRITTEN TICKETS USE THE TKNM FORMAT FOUND IN YOUR GDS REFERENCE SYSTEM TO SEND TKT NUMBERS TO AA INCLUDING THE VALIDATING CARRIER AND CHECK DIGIT EACH PASSENGER TICKET MUST BE SENT USING A SEPARATE TKNM ENTRY	This message advises the Travel Agent of the last date to issue the ticket, unless fare rules state otherwise. Fare rules always govern the ticketing date over this SSR message.
INVALID INVENTORY BOOKED FOR AA SEGMENTS USING THROUGH FARE FROM GOVERNING CARRIER CORRECT INVENTORY OR                     IF TICKETING AA SEGMENTS SEPARATELY	The Agent has booked an invalid booking class for the fare priced. Please read the applicable fare rules, rebook accordingly and reprice.
ATTENTION TRAVEL AGENT - A CHANGE HAS BEEN MADE TO THE ITINERARY. NEW TICKET NUMBERS  REQUIRED. AGENCY MUST COLLECT ALL APPLICABLE FEES AND CHARGES AT TIME OF RETICKETING. FAILURE TO PROVIDE TICKET NUMBERS MAY RESULT IN CANCELLATION.          CHANGE FEE AND ADD COLLECT MAY APPLY.               UNDERCOLLECTED FEES MUST BE PAID PRIOR TO DEPARTURE.	The Travel Agent or another source has made a change to one of the flight segments and the ticket requires an update. All applicable fees and fare differences must be collected (if involuntary, please follow Schedule Change Procedures).
DUPE SPACE CXLD MIA-MSY 01/13/11 0459	The Travel Agent has booked a duplicate segment, the same flight twice in one booking. As such, Sage advises that one of the dupe segments was cancelled in consequence as holding dupe is not allowed.
SSR OTHS 1A PLZ UPDATE ITIN BY XXL ALL HX SEGMENTS	A flight segment was holding as confirmed but has now cancelled. The Travel Agent needs to update the schedule change according to outlined policies in our Schedule change Procedures

return to top

---

Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

XClose AA policy on name changes

• It is not permissible to change a name from one person to another.
• Accepted corrections include (but may not be limited to) inverted first/last name; marriage or divorce name change; misspelling; correct name to match documents.
• For Net fares, please contact your local sales support office for handling.
• For Published fares, please contact AA Reservations
• Policy for Non-refundable Published Fares
• The travel agent must obtain an AA authorization to process a refund of the ticket through their CRS/GDS system, less the refund handling charge (see below). The travel agent must make a new booking with the correct name and in the correct cabin and lowest inventory as originally ticketed. Ticket issuance is then permitted at the original fare without obtaining an authorization. Should the original fare no longer be available, please contact AA Reservations or Frankfurt Sales for an authorization.
• Policy for Refundable Published Fares
• The travel agent must obtain an AA authorization to process a refund of the ticket through their CRS/GDS system. The travel agent must make a new booking with the correct name and in the correct cabin and lowest inventory as originally ticketed. Ticket issuance is then permitted at the original fare without obtaining an authorization. Should the original fare no longer be available, please contact AA Reservations or Frankfurt Sales for an authorization.
• Refund handling charge per Country
• EUR30

---

Tickets issued in married/divorced names not matching the names on the travel documents

• If the passenger has recently married or divorced and the name on the ticket does not match the name on the passport or government issued ID, the travel agent will need to refund the original ticket and issue a new one, following the same guidelines as outlined above.

return to top

---

Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

XClose

Passenger Name Requirements

• The passengers full name as it appears on their travel documents name/first name/middle name or initial and last name/ must be included with all AA bookings of flight segments to or from the U.S.
• Adding a title is not required.
• Federal regulations mandate that U.S. citizen passengers who refuse to provide a full name will not be boarded. 
• AA Reps and travel agents are not required to collect passport details in advance of travel. Emergency contact
• For additional information please refer to Travel Information

Emergency Contact Requirements

• The emergency contact (full name and telephone number) must be solicited and included using the SSR code PCTC.
• The contact can be an individual or entity and need not be related to the passenger.
• The contact may not be a person travelling on the covered flight.
• Be sure to include the area code and country code (if outside the U.S.).
• The regulation requires only that the emergency contact be solicited.
• The passengers may refuse to provide this information.  In this case you may indicate that passenger refused. For questions on SSR formats, please see contact your CRS help desk.

By collecting this information in advance of airport check-in you will provide our mutual customers with the best possible service. Passengers who do not have the passport and PCTC indicators in their PNR will have to be asked these questions at check-in, increasing the transaction time.

This information is to be used by the department of state solely for family notification purposes in the event of an aviation disaster and will be kept confidential.

Customer Cell Phone Number

• American Airlines requests that you ask customers to provide their cell phone number, if they have one, for all reservations and include this number in the PNR. Airports use the cell phone numbers as a means to locate passengers who have checked bags, but have not boarded their flight.
• AA is required to match all checked luggage to passengers travelling. Being able to locate the passenger may avoid having to unload an entire aircraft to pull bags for those who may be at the wrong gate or forgot to set their watches to the correct time zone. Your assistance in helping us comply with regulations and achieve on time departures is appreciated.
• Passengers on all departing flights worldwide will be able to use cell phones, laptops and pagers until the door is shut.

• Day of departure passenger notification:
  American Airlines recognises the importance of reliable schedules to our customers. While on-time performance is a top priority at American, the many variables of flight operations may result in changes to our schedules. When it is necessary to change the customer's flight plans within 24 hours due to weather, flight conditions, mechanical difficulties or other operational challenges, it is important that we are able to contact them prior to their departure.
• We request your assistance by including their home, business and, especially, cell/mobile phone numbers in the PNR. Our customers frequently tell us that although their ticket was issued by their travel agency, they expect to hear from American if their flight times change. AA will only use those numbers to contact them for last minute changes to their flight times. Normal schedule changes will still be queued to you for customer notification.
• Amadeus     : AP FRA 32123456789-B
• Galileo          : SI.AA*CTCM32123456789
• Sabre           : 3OSI AA CTCM32123456789

Country code without ‘00’
City code without ‘0’ (except for countries where the ‘0’ is not removed – like Italy)
Phone number

return to top

---

Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

XClose

Prepaid Tickets (PTA's)

Important Note:

• American Airlines will set up a prepaid ticket if:
• AA is the governing carrier
• AA is the first international carrier

Where possible we recommend that you issue E-tickets rather than set up PTAs. If you do this you will avoid our PTA service charges.

Please contact Reservations for additional information.

return to top

---

Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

XClose

Revalidation Stickers No Longer Accepted

• Travel agents are not permitted to use revalidation stickers for travel on AA.
• All changes to AA tickets require reissuance to reflect the new flight details.
• All applicable change fees and/or additional collections should be charged in the exchange/reissuance process.
• Please note that E-ticket revalidation is not supported by AA.

return to top

---

Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

XClose

Round the World (RTW) Fares

For Round the World Fares visit our oneworld site

Sabre agencies may get their RTW booking priced by queueing booking to QEE241. We estimate a 24 hour turnaround for the calculation.

return to top

---

Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

XClose

Flugzeitenänderung / Schedule Changes

Definition

Ein Schedule Change ist eine geplante Änderung oder Stornierung eines Flugs vor Abflug. Dies beinhaltet sowohl Änderungen der Flugzeit oder Flugnummer, als auch Reduzierung einer Frequenz sowie Flugeinstellung.

Ticketumschreibung wegen Flugplanänderung

• Es ist nicht erforderlich, ein Ticket umzuschreiben, wenn der Passagier lediglich von einer Flugnummeränderung betroffen ist
• Ebenso muss das Ticket nicht umgeschrieben werden, wenn sich die neue Abflugzeit um weniger als 15 Minuten nach vorn bzw. weniger als 30 Minuten nach hinten verschoben hat.
• Reiseagenturen dürfen Tickets selbst umschreiben, sofern es keine Änderung des Reisedatums, Abflug- und Zielortes oder der Buchungsklasse gab.
• Reiseagenturen dürfen Tickets selbst umschreiben, wenn American Airlines den Reisenden auf ein neues Datum umgebucht hat, weil ein Flug am Ursprungsdatum nicht mehr verfügbar ist, sofern es keine zusätzliche Änderung des Abflug- oder Zielortes oder der der Buchungsklasse gab.
• Das neu ausgestellte Ticket muss den Vermerk "AA SKED CHG" in der Endorsement Box vorweisen. Dies ist der einzig notwendige Vermerk auf dem neuen Ticket. Andere Vermerke können gelöscht werden.
• Die Buchung muss desweiteren mit dem OSI-Vermerk "OSI AA INVOL SKED CHG/AA FLIGHT NUMBER/DATE/CXLD OR SKED CHG" dokumentiert werden

Wenn der Kunden die Flugplanänderung nicht akzeptieren möchte, wenden Sie sich bitte an unsere Flugreservierung, um eine Alternative zu finden (siehe "Contact Us").

Rückerstattungen auf Grund von Flugplanänderungen oder Verspätungen

Im Falle einer Flugplanänderung oder Verspätung gelten folgende Regelungen:

• Wenn ein Passagier von einem Nonstop-Flug auf eine Umsteigeverbindung umgebucht wurde, ist eine Rückerstattung zur "Original Form of Payment" möglich. Bitte reichen Sie eine Refund Application über den BSPLink ein.
• Wenn die Flugzeitenänderung 60 oder weniger Minuten beträgt, ist keine Rückerstattung möglich
• Wenn die Flugzeitenänderung 61-120 Minuten beträgt, kann eine Rückerstattung von American Airlines in Form eines Gutscheins (Travel Voucher) erfolgen. Bitte reichen Sie eine Refund Application über den BSPLink ein.
• Wenn die Flugzeitenänderung mehr als 120 Minuten beträgt, ist eine Rückerstattung des Tickets zur "Original Form of Payment" möglich. Wenn das Ticket ungenutzt ist, kann die Rückerstattung direkt übers GDS erfolgen. Bei teilweise genutzten Tickets, reichen Sie bitte eine Refund Application über den BSPLink ein.
• Im Falle einer Flugstreichung kann dem Passagier eine Rückerstattung des Gesamtpreises zur "Original Form of Payment" angeboten werden. Wenn das Ticket ungenutzt ist, kann die Rückerstattung direkt übers GDS erfolgen. Bei teilweise genutzten Tickets, reichen Sie bitte eine Refund Application über den BSPLink ein.

Wenden Sie sich bei Fragen bitte an unsere Refunds-Abteilung (siehe "Refunds" unter "Agency Reference")

return to top

---

Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

XClose

Seating

Extra/Additional Seats - One Passenger

• A passenger may book additional adjacent seats.
• If a passenger qualifies for an electronic ticket for the first seat, the second seat may also be an electronic ticket.
• The applicable adult fare, minus any Passenger Facilities Charges (PFCs), applies to the extra seat.
• The ticket designator SEAT may be applied to deduct PFC charges. Contact AA Tariff for pricing questions or if pricing using the SEAT designator is unsupported by the GDS.
• Baggage policy applies to passenger ticket only.
• AAdvantage Free Awards (PlanAAhead or AAnytime) - passenger is allowed to claim two awards if travel is wholly on AA.
• AAdvantage Upgrades - passenger may not use AAdvantage upgrades for a purchased extra seat.
• Extra seats cannot be purchased for a pet.
• For multiple extra seats, please contact AA Reservations or AA Sales Support.

The PNR name field must be completed as follows. An OSI message must be added to the PNR. Failure to follow policy may result in a debit memo and/or the cancellation of the extra seat by flight firming automation.

PNR name field       -2JONES/JOHN/XTRA SEAT
OSI entry                 OSI EXTRA SEAT FOR PRIVACY

Preferred Seats

Preferred Seats provides our customers a choice of ideal seat locations - aisle and window seats on flights operated and marketed by American Airlines and American Eagle towards the front of the main cabin 331 days in advance.

Customers can purchase a Preferred Seat from American Airlines via AA.com, airport self-service machines or our reservations office (a handling fee may apply)**

The new Preferred Seats are complimentary for AAdvantage Executive Platinum®, AAdvantage Platinum®, AAdvantage Gold® and oneworld Emerald, Sapphire and Ruby members, as well as their companions travelling in the same reservation.  Customers travelling on a full-fare ticket and AAirpass customers can also select Preferred Seats at no charge.

Elite and full-fare customers will also continue to have exclusive and complimentary access to certain more desirable seats, including toward the front of the plane, available 331 days in advance. These seats are called Preferred Plus Seats.

More Information about American's Preferred Seats is available at AA.com/YourChoice*

Check Available Seats*

AA.com can display seat availability for:

• American Airlines, American Eagle, or AmericanConnection® flights
• Flights that have not yet departed

*pages are hosted outside of americanairlines.de

Cabin Comfort

** Not all EU aa.com sites have the ability to purchase Preferred seats, please contact Reservations prior to travel.

return to top

---

Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

XClose

Flat Fee of EUR40 for Ticketing Violations

AA issues a flat penalty of EUR40 per ticket for ticketing violations. This penalty will recover the administrative cost of auditing and servicing debit memos issued with ticketing violations.
Ticketing violations reflect errors in ticket issuance and reporting, such as improper use of fare basis or ticket designator. In these instances, the correct fare has been collected, but the violation creates exception processing and drives additional cost for the airline. Currently these violations are repriced at the full Coach or First class fare and the debit memo is issued for the difference in the repriced versus reported value. These infractions will now be charged a ticketing violation penalty of EUR40 rather than the difference.

---

Back-to-back Ticketing Policy
This is to clarify American Airlines' position on "back-to-back" ticketing.

• Since passengers utilizing back-to-back tickets are not remaining at their original destination over the required Saturday night, but returning on a second ticket, the intent to circumvent our tariffs is clear, and may be construed as common law fraud. As such, passengers who attempt to use back-to-back tickets may be denied boarding, have the remainder of their ticket confiscated, and may be assessed the difference between the fare paid and the lowest applicable fare.

Restrictions on Back-to-back Ticketing Help

• American offer frequent flights to Business travellers, and inexpensive travel to leisure travelers. Leisure travellers are willing to accept various kinds of restrictions, including nonrefundability, advance purchase and minimum stay requirements, in exchange for low prices. They then help fill the excess capacity that is a natural consequence of providing frequent service to fit the Business travellers needs. Without the ability to charge different fares to Leisure and Business travellers, American would not be able to offer as many flights.
• In most cases the minimum stay requirement on discount fares is a Saturday night stay. This is intended to discourage use of the restricted fares by Business travellers since, in most cases, Business travellers prefer to get home quickly. indeed, part of the reason Business travelers like frequent flights is that frequent service increases a Business travelers ability to minimize overall travel time, and maximize time either at the office or at home. Leisure travellers, however, are choosing to spend their leisure time traveling, and frequently stay over a Saturday night.
• Although the issuance and usage of back-to-back tickets is not illegal in the sense that one could be fined or sent to jail by the government, it is a breach of a passengers contract with AA. Both tariff rule 100AA and American's condition of carriage, which are incorporated into every ticket sold by American as part of our agreement to carry the passenger named on the ticket, bar back-to-back ticketing. In addition, it violates the agency's contract to act as an agent for American Airlines.
• Achieving the correct proportion of passengers who purchase the higher unrestricted fares and those who purchase the lower discounted fares allows us to continue offering timely and frequent schedules with the type of service our frequent flyers desire and at a reasonable price. It also enables us to make airfares even more affordable for those who wish to travel for pleasure. Back-to-back ticketing upsets this balance and, if it is allowed to proliferate, will lead to higher airfares and less service for all.

---

Hidden City Ticketing Policy

Additional Fare Collection Policy

• Hidden city or point beyond ticketing utilizes a false origin or destination point to obtain a lower fare for an itinerary intended to be flown.
• Below is an explanation of American airlines hidden city ticketing policy for agent and passenger reference :

"The ticket you have presented for transportation reflects an unauthorized fare. A false origin or destination point has been used in pricing your ticket, and the fare you have paid is less than the fare applicable to your actual travel plans. It is a violation of American's ticketing and tariffs regulations to travel on a ticket that contains a false origin or destination point. American Airlines policy prohibits the acceptance of your ticket as it does not reflect the correct fare for the travel you intend to take. You will be accommodated once the applicable fare is collected for your trip. You may apply any remaining value of this ticket to the applicable fare."

Clarification of American Airlines' Position on Hidden City or Point Beyond Ticketing.

• Purchasing a ticket to a point beyond the actual destination and getting off the aircraft at the connecting point is unethical. It is tantamount to switching price tags to obtain a lower price on goods sold at department stores. Passengers who attempt to use hidden city tickets may be denied boarding, have the remainder of their ticket confiscated, and may be assessed the difference between the fare paid and the lowest applicable fare.
• Because we compete with other airlines with different route structures, we sometimes find it necessary to give a traveller who is traveling beyond a connecting point a better price than travelers who are just traveling to the connecting point. For example, a passenger who is traveling to Austin, Texas, from Los Angeles can go on one airline via Phoenix for a price that is lower than the cost of travelling on American between Los Angeles and Dallas. If we want to offer the same price to Austin as the other airline, but the only way we can get travelers there is via Dallas, we find ourselves charging the Austin passengers less than the Dallas passengers.
• Although the issuance and usage of hidden city tickets is not illegal in the sense that one could be fined or sent to jail by the government, it is unethical and a breach of a passengers contract with AA. Both tariff rule 100AA and American's condition of carriage, which are incorporated into every ticket sold by American as part of our agreement to carry the passenger named on the ticket, bar hidden city ticketing. In addition, it violates the agency's contract to act as an agent for American Airlines.
• If American Airlines continues to lose revenue as a result of hidden city transactions, the fares we charge must inevitably rise.

return to top

---

Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

XClose

Transportation Vouchers

All transportation vouchers issued by American Airlines or American Eagle are acceptable for the purchase of airfare, provided the transportation is on American Airlines, American Eagle, American Connection or a oneworld carrier flight.

Note: Travel agencies are authorised to accept voucher for travel on AA/American Eagle, but not on oneworld carriers. If the customer wishes to use their Voucher on oneworld itineraries, please advise them to contact AA Reservations

---

Acceptance of Transportation Vouchers

• Vouchers are non-transferable. However, voucher owner may present and use the voucher towards the purchase of a ticket for anyone.
• If voucher presenter is not owner then ticket must be issued in voucher owner's name.
• Valid on codeshares - AA marketed flight number series 4000 and above (AA will be designated in the carrier box of ticket).
• Accepted for payment of transportation fees for carry-on or checked pets in conjunction with a ticketed passenger.
• Accepted for payment of change fees provided an additional collection of the fare is also being made.
• Accepted for agency AD50/AD75 tickets
• Accepted for all bulk, air/sea and consolidator tickets

---

Vouchers May Not be Used

• Vouchers may not be used for the following items:
• All opaque tickets.
• Change fees when only a change fee must be paid.
• AA/other airline joint fare or a separate other-airline fare in the same booking. Exceptions may apply, please refer to AA reservations.
• Pet kennel
• AA credit card charges
• MCO's
• Tourist cards
• In-flight oxygen
• Priority delivery fees
• Tangible/non-transportation services
• Gun Case
• Bike Box
• Replacement Admirals Cards
• Tour package
• PTA service charge

Retroactive use of vouchers to a ticket is not allowed. If unsure please contact AA Reservations

---

Validity

• Transportation vouchers will be valid for one year from the date of issue unless otherwise noted. Once expired they will not be honoured for reissue or exchange to a new voucher

---

Prepaid ticket advice (PTA)

• An AA transportation voucher may be used towards a PTA purchased at a travel agency.
• When the purchaser is prepaying an entire ticket fare and using a voucher for partial payment: to determine fare and tax - subtract voucher amount from base fare and total due will be calculated for customer. Please go to paragraph Transportation Vouchers Made Easy in this page.
• When purchaser is prepaying only part of ticket fare and the passenger will present a voucher for the remainder, determine fare and tax same as above.

If unsure please contact AA Reservations.

---

Refunds

• Transportation vouchers can only be used as an even exchange or an add collect, never a refund.
• No cash refund allowed.
• When refundable ticket is purchased by voucher, and the passenger is due a refund amount, another voucher will be issued to cover the difference due to the passenger.

Please refer passengers to AA Reservations for refunds.

---

Tax Application
Transportation vouchers are not to be taxed

• To ensure proper taxes are collected, all voucher ticket designators will be updated to price with taxes. However, the voucher policy will remain unchanged and the voucher amounts will continue to be US1/US2/ZP/AY tax exempt.
• When pricing/ticketing with an OU voucher type, all taxes and fees apply regardless of the voucher value.
• All other voucher type codes are tax exempt.
• When exchanging a voucher for a ticket, the following tax applications apply:
• If the voucher amount is equal to or greater than the than the base fare amount - the following taxes do not apply: US1, US2, ZY and AY.
• If the voucher amount is less than the base fare - all taxes apply except the adjustment of the 7.5% U.S. tax.

---

Ticketing

• May ticket by travel agency at travel agent's discretion.
• May not be ticketed at an admirals club or codeshare desk
• Multiple vouchers may be used for one ticket or one voucher for multiple tickets. Be certain to cross-reference all PNR's.
• A maximum of nine vouchers can be used in each PNR.
• A voucher may be used for full or partial payment. If voucher is used for partial payment, commission is paid on the remaining amount.
• A voucher can be in any currency.
• If the ticket cost or change fee exceeds the voucher, the difference can be paid with acceptable AA form of payment.
• If the voucher exceeds the ticket cost or change fee, agencies will issue miscellaneous charge orders (MCO's) for the residual value as an even exchange. (to AA/Trans only/Nonref).

---

Lost or Stolen Vouchers

• AA will not replace lost or stolen vouchers.

---

Deceased Voucher Holder

• The voucher must be returned to Passenger Refunds along with verification of death. AA will reissue the voucher payable to the estate. Advise the customer to send the voucher, copy of death certificate and a letter explaining disposition to Passenger Refunds.

---

Transportation Vouchers Made Easy

Materials needed ...

• Ticket exchange notice.
• MCO/if the value of the transportation voucher is greater than the ticket being issued.
• New ticket
• Base fare of new ticket.

When the Value of the Transportation Voucher is Less Than That of the New Ticket

Example:
Value of Ticket: EUR292.00 (Including Tax)
Value of Voucher: EUR100.00

• 'Exchange box:' put in transportation voucher number.
• Remember, the value of the transportation voucher is tax-exempt and non-commissionable.
• The total fare looks unusual because the tax is lower on this type of transaction.

When the value of the voucher is more than the value of the ticket.

Example:
Value of Ticket: EUR292.00 (Including Tax)
Value of Voucher: EUR300.00

• 'Exchange box:' put in transportation number
• Residual amount: Prepare an MCO for the difference of EUR34.55 made payable to:
  'American Airlines - for transportation only'.
• Show "Non-refundable - valid on AA only" in the endorsements box.
• Note: If an additional collection is required for taxes/fees on a free ticket, a voucher cannot be accepted as form of payment.
• No commission on this ticket as voucher amount is non-commissionable

return to top

---

Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

XClose

Non-refundable Use It Or Lose It Fare Rule Change

• Customers on non-refundable tickets that allow changes who cancel their flight prior to scheduled departure, will have one year from the date of purchase (for wholly unused tickets) to reuse their ticket. Partially used tickets will be valid for one year from the first travel date.
• Appropriate change fees and add-collects will apply and the ticket must be reissued when the itinerary is rebooked.
• Customers who "no-show" a flight without cancelling will lose the value of the remaining coupons.
• Customers who face unavoidable delays - traffic jams, for example - will continue to be allowed to stand by for same-day flights, (if the fare rules allow) if they arrive at the airport within 2 hours of scheduled departure.

These rules apply to non-refundable tickets issued from all points of sale as follows:

• For travel within the 50 U.S. states
• For travel between the 50 U.S. and Canada
• For transatlantic, transpacific, Mexico, Central America and South America fares for travel originating in the U.S. only.
• For Caribbean and Puerto Rico/USVI non-refundable fares originating in either direction.

International Origination Tickets
Both refundable and non-refundable revenue tickets issued for travel originating:

• Europe
• Asia
• Mexico
• Central America
• South America

Wholly Unused Tickets
Valid for one year from the date of issue. Travel must commence within one year of the original issue date.

Partially Used Tickets
Valid for one year from the date of commencement of travel. If unable to use the ticket during the validity period a refund can be requested. See Refunds for details.

return to top

---

Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

XClose

VUSA FARES 01 April 2011 - 31 March 2012

S1VISIT

• Travel on the last international sector into North America and the first international sector from North America must be operated and marketed or marketed by oneworld carrier which are:

AA / AY / BA / CX / IB / JL / LA / MA / QF / RJ /S7/ 4M / XL

• Fare Basis S1VISIT (adult) S1CVISIT (child 2-11 years) Booking class S  

N2VISIT

• Travel on the last international sector into North America and the first international sector from North America must be operated and marketed or marketed by:

AA / BR / PR / MH / AI / LX / MU / LY / JJ / CI / GF / SA / TK / SN / KU / FJ / EI / HU/EK/JQ

• Fare Basis N2VISIT (adult) N2CVISIT (child 2-11 years) Booking class N
• A minimum of 2 sector fares must be purchased and flown (max 10 sectors)

e.g. MIA- x/DFW-OGG will count as 1 sector, as DFW is used as transit only
e.g. MIA- x/DFW-OGG-LAX will count as 2 sectors, VUSA fares can be applied

• Fares are published point to point and displayed in fare quote
• Travel must commence with 21 days of arrival in North America
• Maximum validity 60 days
• Open segments not allowed
• Cancellation and change fee before departure USD100. After arrival in the USA first VUSA sector cannot be changed
• PTA/MCO are not acceptable forms of payment

MLVUSA / MHVUSA

• Single point to point VUSA/booking class M
• International travel is not permitted on any U.S. based carrier other than AA
• First segment must be confirmed. Open return allowed but all cities must be listed on the ticket and carrier shown as AA  

All VUSA tickets must be issued prior to arrival in the USA and
International Ticket Number must be printed in the endorsement box!
Non compliance or failure to enter correctly will result in Agency Debit Memo (ADM)

Weitere Informationen in Deutsch finden Sie hier

return to top

---

Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.

XClose

Contact Us

Deutschland

Reservierung / AAdvantage® :

Tel.: 0180 511 3709 (0,14 EUR / Minute aus dem Festnetz, Mobilfunkpreis max. 0,42 EUR / Minute) 08:00 - 17:30 Montag - Freitag (deutschsprachig) 08:00 - 20:00 Montag - Freitag (englischsprachig) 09:30 - 18:00 Samstag - Sonntag (nur englischsprachig)

Customer Relations / Kundendienst:

IntlAgency.CustomerRelations@aa.com

Gepäckabteilung / Lost & Found:

Flughafen Frankfurt Terminal 2, Halle E Tel: +49 (0)69 690 328 21 06:30 - 13:30 täglich E-Mail an die Gepäckabteilung

Refunds-Abteilung:

Refunds

Vertriebsdirektion Deutschland / Österreich:

American Airlines Lyoner Str. 9 60528 Frankfurt / Main Tel.: +49 (0)69 150 44 0 Fax: +49 (0)69 150 44 333 fra.sales.support@aa.com

Gruppen-/MICE-Abteilung:

American Airlines Lyoner Str. 9 60528 Frankfurt / Main Tel.: +49 (0)69 150 44 0 (Option 3) Fax: +49 (0)69 150 44 333 fra.groups@aa.com 09:30 - 17:00 Montag - Donnerstag 13:00 - 17:00 Freitag Hinweise: Als Gruppen gelten 10 oder mehr Personen. Gruppenreisen können nicht an Privatpassagiere quotiert werden. Bitte fragen Sie die Plätze direkt bei uns an. Bitte erlauben Sie uns zwei Werktage zur Bearbeitung Ihrer Gruppenanfrage. Unsere Bedingungen für Ihre Ad-hoc Gruppenanfragen finden Sie hier.

Österreich Reservierung / AAdvantage®:

Tel.: +43 (0)1 7956-7156 08:00 - 17:30 Montag -Freitag (deutschsprachig) 08:00 - 20:00 Montag -Freitag (englischsprachig) 09:30 - 18:00 Samstag - Sonntag (nur englischsprachig) Für Reisebüros in Österreich gelten ansonsten die Kontaktinformationen für Deutschland.

Während eines Aufenthalts in den USA oder in Kanada

Reservierung:

1-800-433-7300 (nur englischsprachig)

return to top

---

Information contained on this website is subject to change at any time without prior notice. American Airlines shall not be liable for any consequences resulting from your reliance on the information.