Environmental, social and governance

Effective management of ESG matters is fundamental to our business

We know that leadership and effective management of environmental, social and governance (ESG) issues are critical to the long-term success of American and the vitality of our planet. We strive to provide clear, transparent information about how we manage and address the range of ESG issues we encounter in our business.

Corporate governance

Maintaining robust governance practices is and has been a long-standing priority for American, and we regularly assess and refine our corporate governance policies and procedures to take into account evolving best practices.

• Annual Report Opens another site in a new window that may not meet accessibility guidelines.
• Board of Directors
• Board Committees
• Board Code of Ethics
• Governance principles Opens a document in a new window
• Statement on Public Policy Engagement and Political Participation Opens a PDF document in a new window

Ethics and human rights

Building a great airline requires a strong commitment to our customers, team members, shareholders and business partners. This commitment is founded on a value system we all share, one based on integrity, honesty, and the commitment that every decision we make is a responsible and ethical one.

• Combating human trafficking
• Ethics helpline for team members, vendors and contractors Opens another site in a new window that may not meet accessibility guidelines.
• Human Rights Statement Opens a document in a new window
• Standards of Business Conduct for Employees Opens a document in a new window
• Standards of Business Conduct for Suppliers Opens a document in a new window

Sustainability and climate change

We recognize that air travel impacts the environment, and we are committed to minimizing those impacts. Climate change, in particular, is a pressing issue, and we support the industry’s ambitious targets to mitigate CO2 emissions from air travel -- but we also know that we have to do more to reduce our carbon footprint.

• How we're building a more sustainable airline
• 2019 – 2020 ESG Report Opens a PDF document in a new window.
• CDP Response, 2020 Opens a document in a new window.
• Corporate Responsibility Report Archive Opens another site in a new window that may not meet accessibility guidelines.
• Environmental data, 2020 Opens a document in a new window
• Offset the carbon emissions of your flight Opens a document in a new window.

Customer commitment

Our goal is to create a consistent and exceptional experience for customers across our network, and we have invested billions in new products and services, both on the ground and in the air.

• Conditions of carriage
• Customer service plan
• COVID-19 updates Opens another site in a new window that may not meet accessibility guidelines.
• Privacy policy
• Special assistance
• Tarmac delay contingency plan – U.S. airports
• Web accessibility

Workforce investments

Making culture a competitive advantage at American means creating an environment that cares for our team members, invests in their development and provides industry-leading benefits.

• Employee benefits and well-being Opens another site in a new window that may not meet accessibility guidelines.
• Careers at American Airlines Opens in a new window

Diversity, equity and inclusion

We strive to be a place where people of all generations, races, ethnicities, genders, sexual orientations, gender identity, disabilities, religious affiliations and backgrounds feel welcome and valued.

• Diversity, equity and inclusion
• Supplier Diversity Program
• Workforce demographics Opens a document in a new window.

Community engagement

We work to give back to our communities through volunteerism and support for nonprofits that help children, communities and military service members.

• Community engagement overview
• Fact sheets on American’s initiatives Opens another site in a new window that may not meet accessibility guidelines.